Effective date: 27 September 2026
This policy applies to all payments made to Onelyn (Goutham Raj S) for the Store Plan and messaging credits.
1. Subscription cancellation
- Cancel anytime from Settings → Billing in your dashboard, or by emailing [email protected].
- Cancellation stops the next renewal and your UPI Autopay mandate. You keep access until the end of the month already paid for.
- Subscription fees already paid for the current month are not refundable.
- Founding Merchant pricing ends when a subscription is cancelled (see our Terms).
2. Messaging credits
- All messaging credit purchases are final and non-refundable, whether the credits are used, unused or expired.
- Unused credits stay in your account and can be used until they expire.
- Failed messages: If a message fails due to a fault on Onelyn’s side, its credits are automatically returned to your credit balance (not as cash).
3. Payment errors
- Duplicate payment: Refunded in full.
- Money debited but payment failed or credits not added: Refunded in full, or the credits added, at your choice.
4. How to request a refund
Email [email protected] with your registered phone number or store name, the Razorpay payment ID (or date and amount), and the reason. We confirm approval within 2 business days.
5. Refund timeline
Approved refunds are processed within 5–7 business days to the original payment method. Your bank may take a few additional days to reflect the amount.
6. Contact
[email protected] | +91 [7418601026]